Our client was the NAVFAC Southwest GeoReadiness Center (SW GRC); they include the regional admins and power users for GIS support in their region. The goal was for all their power users to be well trained in the full suite of applications - this was like a train the trainer class. They would then be heading back to their respective locations where they would provide training and support to local end users.
We provided a custom 2-day training class with a 90+ sheet PowerPoint as the materials for the class and future use by those attending. No additional technology was used during the class.
The final benefits were a well-educated core team, who knew the ins and outs of the GES suite of tools. They are now equipped to handle most incoming questions from the field and continue to advance the use of their GIS program by marketing the capabilities that are provided by the GES Program, which is available to all NAVFAC users.