This article may reference Continental Mapping, GISinc, or TSG Solutions. These three legacy companies merged in January 2021 to form a new geospatial leader.
Opelika Utilities, in Opelika, Alabama, serves nearly 20,000 customers. Their mission is to assert a broad, long-term view of water needs for Opelika’s citizens and industries while ensuring facilities, sources, and manpower are providing pure and plentiful water; now and for the future. With a focus on improving operational efficiency, Opelika Utilities began taking a closer look at potential revenue loss and solutions to help them increase revenue more efficiently. While many utilities are concerned about water loss due to leaky infrastructure, losses of this kind at Opelika Utilities are well below industry
standards. Instead, non-operational (dead) meters are the primary concern for nonrevenue water. Opelika Utilities had no way of knowing how vast of a problem they had on their hands.