This article may reference Continental Mapping, GISinc, or TSG Solutions. These three legacy companies merged in January 2021 to form a new geospatial leader.

Canadian waste services company GFL Environmental Inc. leverages GIS to streamline all areas of its commercial business, from waste management to infrastructure development. To stay on top of Esri offerings and keep the ArcGIS platform at the core of its operations and workflows, GFL Environmental has partnered with GISinc ( for nearly a decade, taking advantage of many of its premier GIS services.

For example, GISinc worked on capacity planning and architecture design for GFL Environmental’s upgrade from ArcGIS Server 10.3.1 to ArcGIS Enterprise 10.5.1. The Esri partner also implemented ArcGIS GeoEvent Server and ArcGIS GeoAnalytics Server for asset tracking and history analysis. Additionally, GISinc assisted with platform configuration, customer development, documentation, and conducting custom training.

GFL Environmental stays up to date with GIS technology by making upgrades part of its yearly plan. When the company upgraded to ArcGIS Enterprise 10.6.1, for instance, it leaned on GISinc to plan and execute the upgrade, as well as for script updates and extending the use of ArcGIS Enterprise across the organization. To allow GFL Environmental better visibility into how the system performs, GISinc also set up ArcGIS Monitor.

 As a result of its partnership with GISinc, several of GFL Environmental’s teams—including marketing, operations, GIS/IT, and leadership—have seen returns on investment in their business areas. Using the Ecommerce Tool that GISinc built, the marketing team is able to bring in higher sales volumes and execute a quicker sales process, all while getting fewer calls to customer service. With OpsViewer, the operations team can see truck locations in real time and the routes that trucks have traveled, while a mobile app shows where clients are located. This ensures that employees can make faster, better-informed decisions in the field and ultimately saves travel time while maximizing employees’ effectiveness. In addition, leadership now has an overall view of analytics, ensuring that this team can easily identify areas for improvement or potential investment.

Using the Ecommerce Tool, the marketing team at GFL Environmental can conduct sales more quickly, which has increased sale volumes.

2019 Waste Industries - Ecommerce Tool

At GFL Environmental, the operations team can view truck locations in real time and see how long some of them have been sitting idle:

2019 Waste Industries - Opsviewer


Topics: Knowledge Transfer & Training, Solution Design & Development, Enterprise GIS Architecture