GISinc supports work and asset management through the configuration of Cityworks service requests, work orders, and inspections to include equipment/labor/materials, visualization, dashboards, reporting, and training (end-user and administrative).
Our 3-part process makes it easy:
- Needs Assessment - To identify your workflows, we sit down with stakeholders to determine what they do and how they do it. We then document their feedback within a series of spreadsheets and Visio diagrams and review it face-to-face with your team.
- Implementation - Next, we use your workflow documentation to configure service requests, work orders, and inspections templates within Cityworks. We help you identify efficiencies so you can utilize the tools to their full capabilities, streamlining your processes as much as possible. We also develop detailed reports and analytical dashboards.
- Daily Use Support - Cityworks cannot work for you if your team doesn’t know how to utilize it. We provide end-user training to all organizational staff—field staff, managers, and supervisors—who will use the configured solution. We also provide administrative training for Cityworks, so your local admins can manage ongoing maintenance, perform general configuration, update reporting configuration, as well as provide end-user support.
GISinc supports your organization’s needs, from full enterprise-level implementation to department-focused jumpstarts, which can establish a foundation to be built upon in later phases.